Q: Where are you situated?
A: India, Uttar Pradesh

Q: Can your products be Customized / personalized?
A: YES, we welcome the customization / modification to our clients.

Q: Which shipping port you provide?
A: 1) For Sea/Ocean Shipment: – NHAVA SHEVA JNPT, INNSA1 (MUMBAI)
2) For Air Shipment: – DELHI AIR CARGO ACC, INDEL4 (IGIA, NEW DELHI)

Q: What is your shipping terms?
A: We can arrange shipment by Sea or by Air according to your requirement. We will help you to choose the best efficient shipping way according to your detailed requirements.

Q: Can you provide Door to Door service?
A: YES, we can send you shipment / consignment at your door steps.

Q: How much the dispatch time?
A: We take 30 business days to dispatch an order.

Q: What is the normal lead time?
A: For stock items: – we will send goods to you within 10-15 days after receiving your payment.
For customized products: – the production lead time is 30 business days (EXW).
The delivery time is 50-60 days after receiving your payment, it is also dependent on the total quantity required and destination.

Q: Do you carry Product Liability Insurance?
A: YES, we have PLI for some of our products, but we can insure the product on client’s request. The PLI costing will be added in product cost.

Q: How can we get sample to test quality before placing larger order? Is it refundable?
A: YES, we are glad to inform you that Our Sample department can dispatch sample/samples to check the quality on client’s DHL/FedEx/UPS/TNT account. Samples carry nominal charges which are refundable on order.
NOTE: – Mold cost for new design is not refundable.

Q: Can you produce our design?
A: YES, we can produce your custom design. Just show us your Drawings, Ideas or Pictures.

Q: How do you control the quality?
A: We do quality testing before starting the bulk production.
Also, there is strict quality control system in place to ensure good quality to the client.
Also, we always request our customers to inspect the goods before shipping by third party.

Q: How to proceed with the order if we have logo to print?
A: First, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation.
If sample is okay, finally we will go to mass production.

Q: Do you accept payment by PayPal?
A: YES, we accept payment by PayPal with PayPal charges.

Q: MORE QUESTIONS?
A: PLEASE FEEL FREE TO CONTACT US.